F A Q | thebarrepilates

FAQ

Our classes are designed to be accessible for everyone, whether you're a seasoned Pilates pro or a complete beginner.

If you're new to mat & Barre Pilates, we recommend starting with any of our single peach 🍑 classes.
If you're new to the reformer, we recommend starting with a Foundations Reform class

These classes are a great way to familiarize yourself with the foundations and key techniques, while enjoying personalized attention in a supportive group setting. You'll move at a comfortable pace, ensuring you build confidence and a solid foundation in your practice.

Please arrive at least 10 minutes early for your first class so that you can get to know the studio, your instructor and the equipment.

Once you are confident and feel you can keep the pace (while holding form) we can't wait to welcome you to one of our intermediate or advanced classes.

Before arriving to a class, please check your reservation.

All Mat & Barre classes are held at our SAND studio (Kurfürstenstraße 11G - in the back of the courtyard)
All Reformer classes are held at our SALT studio (Kurfürstenstraße 18) - next to Laurenz

Please wear comfortable workout clothes and bring a water bottle with you. Sweat towels are provided in the studio.

Socks are mandatory for all classes and are available to buy at the studio (via the App). No socks, no session.

reformer classes require grippy socks for safety
mat & barre classes require regular socks

Please arrive at least 5 minutes early for your class so that you can check in with your teacher and find your space.

For All Wellpass members, a Check-In is required. Please make sure to scan the code and show your instructor before class. Failure to do so may result in a Fee or a short-term booking freeze.

Due to safety reasons and respect to both your instructor and other class members, once the warm up has begun, entry is NOT PERMITTED anymore. Your spot will be forfeited and your credit will not be refunded. If you have any further questions about our cancellation or lateness policy please get in touch with us at admin@thebarrepilates.com and we will be happy to assist you.

Please note we provide toilets, a changing room and equipment in our studios, as well as free sweat towels.

Showers are not provided.

You can cancel your class up to 24 hours in advance via the the barre pilates App or Bsports and receive a full credit refund - no exceptions.

Cancellations made within 24 hours of class time will result in forfeited credits unless you provide a medical certificate within 24 hours of the booked class.

Please email the certificate to admin@thebarrepilates.com and ensure the class is marked as “late cancellation” so your spot can be released. Medical notes must be issued for the person who booked the class.

* Please note that cancellations made via social media will not be taken into consideration.

Please note: For insurance reasons, class spots cannot be transferred to friends or family members.

For Wellpass members: The same 24-hour policy applies. A no-show or late cancellation will result in a late fee as well as a temporary block from booking classes.

With your doctor’s approval, Pilates can be a wonderful way to stay active during pregnancy.

We offer a dedicated pregnancy class, however all classes with a single peach are also highly recommended.

We strongly advise against joining our Cardio Barre and Boost Reform classes.

After birth, we’d love to welcome you back once cleared by your doctor — typically 6 weeks post natural birth or 10–12 weeks post C-section and once you have completed your Rückbildung.

To book a class, please purchase class credits

Log in to your Bsport account via the website or the Barre Pilates App.
Go to the "Class Passes" section to purchase a class pack, or single drop-in passes. Please see the Subscription Tab to see all our membership offers.

2. Book your class

Navigate to the "Class Schedule" page.
Choose a date, time and class format

3. Manage your booking

To cancel a class, do so through your Bsport account or app.
Cancel at least 24 hours before the class to get your credit back or to avoid being charged.
If a class is full, you can join the waitlist. You will receive an email notification if a spot becomes available.

Please note: all cancellations made via social media will not be considered.

For those already on the Bsport Site you can do so directly under Gift Vouchers. Follow the prompts to send your Gift Voucher via email!

For those who are not a client of the Barre, please send an email to: admin@thebarrepilates.com

Please make sure you include:

your Name (who the voucher is from)
who the voucher is for
what class-pass you would like to gift eg. Single Class Pass or 5-class pass
For what occassion (birthday, graduation, christmas)
Optional: a beautiful gift-wrapped Voucher (€5 surcharge for printing costs)
Please allow 1 week processing time for all non-clients

Please show respect to all our instructors and other participants. There is no tolerance for racism, sexism or hate speech.
To make sure everyone has a enjoyable experience:

On time arrival: Be punctual to allow for proper warm-up and to avoid disrupting the class.
Silence and store devices: Turn off all phones and leave them in the provided area to maintain focus. please respect others privacy and technology-free zone. If you would like to take photos or film, please check with the teacher and other participants first.
Dress the part: Wear form-fitting, comfortable clothes and grip socks. Avoid zippers, buttons, and excessive jewelry that can damage equipment. Tie back long hair.
Keep it clean: Avoid strong perfumes or lotions, and wipe down any equipment you use after class.
Respect the space: Keep voices low and store personal belongings in the designated area.
Inform the instructor: Let your teacher know about any injuries or health conditions before class begins.